NHTSA Complaint #11606632 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the spark plug in cylinder #2. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who then determined that the spark plug in cylinder #2 had exploded. The contact was informed that all the spark plugs, and ignition coils needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The vehicle was towed to an independent mechanic, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 76,000.