NHTSA Complaint #11605899 — 2016 LAND ROVER LR4

The contact owns a 2016 Land Rover LR4. The contact stated that while driving at 75 MPH the low coolant warning light was illuminated, the steering wheel became difficult to maneuver, the brake pedal was depressed and traveled to the floorboard without stopping the vehicle. The vehicle was shifted to neutral, and the start/stop button was depressed in order to stop the vehicle. The vehicle was towed to the dealer where it was diagnosed with cracks in the coolant and fuel systems that caused a leak and needed replacement. The coolant reservoir tank and fuel flange was replaced however the low coolant warning light and other lights were still on. The vehicle was then taken to a certified Land Rover repair facilities were the mechanic informed her that the coolant tank was not replaced but sealant was placed on the cracks. The independent mechanic replaced the coolant reservoir along with the brakes that the dealer that the dealer had install backwards. The contact stated that the low coolant warning light was still illuminated and that neither facilities could remedy the issue. The contact state that she received a notice for NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline). The dealer was contacted and informed her that there was no recall for her vehicle. The contact stated that the manufacturer was notified and informed her to contact the dealer to schedule a recall repair appointment. The contact stated that while waiting for the dealer to verify the recall, she was driving at 75 MPH, when the power steering and braking capability was lost with smoke and fire coming from the engine compartment. The contact stated she pulled over and her and her child exited the vehicle without injury. The fire and police department were contacted. The fire department extinguished the flames. A police report was not filed. The vehicle was towed to the dealer where it sat for several months without repairs. The failure cause was not diagnosed or repaired. The vehicle was still at the dealer . The insurance company was