NHTSA Complaint #11604868 — 2024 FORD EXPEDITION

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11604868
Vehicle 2024 FORD EXPEDITION
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

Applied brakes and instead of braking, vehicle accelerated on its own. Please note, when brake applied, felt resistance and simultaneously vehicle accelerated into lane of traffic. Rate of speed was very low, as I was coming to a stop in a parking lot. No warning lights on dash, dealership confirmed it was not the floor mats, there are no loose items in vehicle. My safety was put at risk as well as anyone walking/crossing the walk area and any vehicles that may have been in the lane of traffic. I immediately contacted dealership and was told to bring it in. The dealership has the vehicle currently, information provided to me by dealership. The vehicle was running self tests. Now the Tech has opened a Ford Hotline report, have not been able to duplicate issue and now awaiting response from Ford as to how proceed in diagnosing vehicle. Incident occurred July 25, 2024.

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