NHTSA Complaint #11604376 — 2018 FORD F-350

Sync screen has gone black on radio causing all blind spots to be invisible while parking a large vehicle. I was told by ford tech support this is a recall in certain year ford explorers but not in the F series trucks! I looked up the issue on many of ford forums and it is an unresolved issue. If the rear camera is a recall the image projecting device “SYNC Radio” which is a brain to truck should be as well I would imagine. The laborer and parts for the repair are costly to the company and I’m extremely concerned with how I was treated when this is a known issue with ford. I paid 62000 for a vehicle that now has a recall for a foggy camera but no recall for the device to visually see 360 degrees around vehicle. Suburban Ford of Waterford wants to charge me upwards around 1000.00 for parts and laborer to fix a KNOWN SAFETY ISSUE. All attempts to update have been completed and any ford provided reset and install options have been performed. Downloaded the 3.4 update onto thumb drive in the right format and just black screen of death it’s now been named in forums. They push it off as an update but the years being monitored have faulty APIM modules. Causing screens to have no image, sound, and HANDSFREE safety features. Please help me resolve this concern! Thank you, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)