NHTSA Complaint #11604290 — 2024 HONDA PILOT

I hope this message finds you well. I am writing to express my deep concern regarding the ongoing safety issues with my leased Honda, which I obtained in March 2024. Shortly after leasing the vehicle, I noticed that the sensors would frequently activate and deactivate without any apparent reason. In May 2024, while driving, all the sensors turned on, deactivating all safety features and causing the car to swerve. The sensor lights remained on the next day, prompting me to take the car to the dealership. I was informed that the sensor and a camera required repairs, which were subsequently addressed. Despite my concerns about the safety of driving this car, especially with three children, I was assured that the issue was resolved. I filed a complaint with Honda Corporate, and they indicated that the issue would need to recur 2-3 times before considering a different vehicle. Unfortunately, on [XXX], all the sensors activated again while I was driving, causing the car to stop accelerating in the middle of a busy road with my children in the back seat. This placed us in a life-threatening situation, as other vehicles were traveling at high speeds. The transmission light also turned on, advising to avoid high speeds. The next morning, I reported the issue to Honda and arranged for roadside assistance to tow the car to the dealership. During the towing process, the sensors activated again, and the car struggled to accelerate. Once at the dealership, I provided videos of the car's behavior to Ricardo, the service advisor, who acknowledged the severity of the issue. However, he later informed me that the sensors were not currently active, and the scanner could not detect any issues. Despite keeping the car overnight for further testing, they were unable to identify or repair the problem. I was advised to either pick up the car or leave it with them, but no loaner vehicle was offered. I am extremely concerned about the safety of driving this car. I pay 685 monthly INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO