NHTSA Complaint #11604283 — 2019 MAZDA CX-5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11604283
Vehicle	2019 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	May 1, 2024
Date Filed	July 24, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

The video display board does not work properly. It randomly changes settings while driving and is very distracting and does not allow the GPS to work properly. It changes radio and display settings and any setting prev set. It cycles through them and randomly changes them The dealer (Kings Mazda in Cincinnati Ohio) stated that this is happening frequently in Mazdas and will cost over $400 for an after market fix and over $1000 for a Mazda fix. It is VERY distracting while driving

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