NHTSA Complaint #11604042 — 2019 VOLKSWAGEN JETTA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11604042
Vehicle	2019 VOLKSWAGEN JETTA
Component	STEERING
Date of Incident	July 10, 2024
Date Filed	July 23, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

The power steering on my vehicle malfunctioned, never giving me a warning as stated in the owner manual with a yellow steering light. As I was coming down a hill, the red steering light came on accompanied with a loud beep, and I lost power steering, nearly causing an accident. I had a mechanic look at it and the DTC codes he received were B200FF0 and B200F2 The dealership and independent service center I was recommended are unable to service the car for another 3 weeks. The only inspection done on my vehicle has been by a private mechanic There were no warning lights prior to the failure. The owner manual states a yellow steering wheel will illuminate to warn of an issue, then turn red if it's not addressed. This never happened. It went directly to red, and I lost steering during transit.

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