NHTSA Complaint #11602402 — 2018 MAZDA CX-5 UNKNOWN OR OTHER

Complaint Details

ODI Number	11602402
Vehicle	2018 MAZDA CX-5
Component	UNKNOWN OR OTHER
Date of Incident	January 5, 2024
Date Filed	July 15, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

The info-tainment system (Android Auto/Apple Car Play) is unstable and will come on at any time and change/delete settings and make calls, texts, etc. without any input. It is distracting as the screen shows what it it doing and the driver will need to make it stop. It could cause an accident. It has at times: Changed radio stations Deleted presets and other settings Deleted contacts from my phone Made phone calls and sent texts Deleted and reset the navigation to a destination not selected by the user. I understand this is called ghost touch and requires the touch screen to be fixed although I have never used the touch screen. I understand they recalled and fixed the 2016 to 2017 cars, but I have to pay to get the 2018 fixed out of pocket. This has been happening and getting worse for the past 6-8 months. Also, the forward collision has alarmed when there was nothing in front of me.

Related Complaints for the 2018 MAZDA CX-5

Other UNKNOWN OR OTHER Complaints

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