NHTSA Complaint #11598651 — 2024 SUBARU FORESTER

Vehicle: 2024 Subaru Forester Touring Date of Report: [July 3, 2024] What component or system failed or malfunctioned, and is it available for inspection upon request? On June 19th, 2024 I noticed the side mirror of my 2024 Subaru Forester Touring has melted. This component is available for inspection upon request. How was your safety or the safety of others put at risk? The melting of the side mirror poses a potential risk of fire if it continues to deteriorate. This not only endangers the occupants of the vehicle but also poses a threat to nearby vehicles and property. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem has not been reproduced or confirmed by the dealer. Subaru has declined to cover the issue under warranty, attributing it to user-caused damage, which I strongly dispute. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by Subaru, who declined to cover the issue under warranty. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, messages, or other symptoms prior to the melting of the side mirror. The problem was first noticed recently, within two months of owning the vehicle. Additional Comments: I have owned the car for less than two months and have taken meticulous care of it. The car is always parked in my garage, ensuring no sun exposure. The only place I have had the car washed is at the Subaru dealership, which further confirms that I have not done anything to damage the car.