NHTSA Complaint #11597921 — 2011 FORD EXPLORER

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering failed to function as intended. The contact stated that while reversing out of a parking area, the steering wheel was difficult to turn. The contact stated that the power steering malfunction and tire sensor warning lights were illuminated. The contact stated that the vehicle was diagnosed by an independent mechanic. The vehicle was diagnosed with a failed rack and pinion and a failed passenger's side tire sensor. The contact was informed that the rack and pinion and the passenger’s side tire sensor needed to be replaced. The vehicle was not repaired. The contact was informed of recall NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 195,468.