NHTSA Complaint #11596660 — 2015 FORD F-250

my f250 super duty just completely stopped running while driving down the interstate, i then had the vehicle towed to the ford dealer where i purchased it in 2015. after the shop examination they found that the high pressure cp4 fuel pump had came apart and contaminated the fuel system entirely. The shop forman called and advised me of the problem and that it would cost 16,000.00 to have it fixed. he also advised me the this was a ongoing problem that they have had with this particular fuel pump, and that they had recall on the trucks from 2011 to 2018 for this. but he told me that my vin number was not on the recall list. he said that i would have to pay out of pocket to have the repairs done. I THEN CONTACTED FORD MANUFACTORING about this, the service lady that i spoke to said that there was nothing they could do because my truck was not on the recall list. To me this is a big safety measure, because when it quit, if i haven't been in an area where i was able to get out off the road there could have been a very serious accident. i feel that an issue like this that ford knows they have and continue using the same pumps should be there responsibility. I had know visible or any warnings sign of this was going to happen. this truck i purchased new and have put every mile on it and had this truck service very regularly. i have all the service records, just had the fuel filters and oil changed about 2 weeks before this happened. Thank you for your time. PLEASE ADVISE.