NHTSA Complaint #11596545 — 2024 FORD F-150

The contact leases a 2024 Ford F-150. The contact stated that the vehicle was under a trial subscription for the driver assistance system BlueCruise, which included the driver-attention system. The contact stated that while driving at night and wearing his medical eyeglasses, the BlueCruise driver-attention system failed to see through the contact's eyeglasses and could not determine that the contact was awake, which caused the vehicle to jerk several times. Additionally, the messages "Watch the Road" and "Resume Control" were displayed, and the hazard lights were engaged. The contact stated that the BlueCruise system then disengaged independently, causing the Adaptive Cruise Control, the Lake Keep Assist, and the Lane Centering Assist to disengage. The contact stated that the failure had been recurring while driving. The contact stated that the BlueCruise system automatically engaged when the Adaptive Cruise Control mode was engaged and could not be overridden. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 100.