NHTSA Complaint #11593293 — 2021 KIA SORENTO HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11593293
Vehicle 2021 KIA SORENTO HYBRID
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

For a few days ( especially if is a HOT day (over 80F) ) my 2021 Kia Sorento Hybrid with 15,421 miles on it displays a "Refill Inverter Coolant" message. I checked the coolant level and is OK. After my research, it seems that the factory put the wrong Blue inverter coolant instead Red (all other KIA hybrid cars have Red coolant) . I found out that there is a KIA Technical Service Bulletin SA515 that addresses this issue. Called a few dealers in GA and I have been told that they need the cars for 7-10 days for investigation. Why???? when there is a Service Bulletin.. On top of this, I have been told that I need to rent a car at my expense and fight with KIA Corp to be reimbursed. This is Outrageous!!!!!! Other dealers do not have the required Vaccum Pump to flush the system or they can schedule me after 25 days. A safety Recall shall be issued and put pressure on KIA to address this issues before a catastrophic inverter fault occurs

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Recent Complaints for the 2021 KIA SORENTO HYBRID

#11673619 UNKNOWN OR OTHER Recall SA512 was previously completed on my vehicle. The problem is happening again. Since there are no open recalls,...
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