NHTSA Complaint #11593177 — 2020 HONDA ACCORD

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11593177
Vehicle 2020 HONDA ACCORD
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

I am an 81 years old widow and am very afraid to drive my new 2020 Honda Accord. I am regularly experiencing an ongoing intermittent issue where my car stalls for no apparent reason. I've taken it to the Honda garage where I purchased it two times and no one seems to be able to satisfactorily address this concern. The first time I reported it to the shop (4/24/24), the technician didn't even pull it into the garage to investigate it. I assumed they would hook it to some diagnostic device and see if the cars computer would have some record of the fault. Instead, he jumped in, pushed some buttons relating to the lane keeping system (?) and claimed that would fix it, but it did not. I continue to experience the same problems. One example is when I take my car to the car wash, it stalls at the end and starts beeping. No matter what car wash I go to, it's the same awful experience, where they must shut down their equipment and come out to help me get the car restarted so as to get me out of the way and let everyone else out who are now stuck behind me (Very frightening and embarrassing). I've also had the car shut off after hitting some small potholes. It will shut down and requires a few attempts to get it restarted from the middle of the road!again - I then took it back to the Honda garage where I purchased it for a 2nd time (6/3/24) and for some other routine maintenance. This time they told me that maybe it was caused by my Toll-Road EZ-Pass which was mounted to my windshield near the rear view mirror. As you may imagine, I'm beginning to think the reason for the inability to address the issue is either intentional, incompetence, or perhaps I have a lemon..

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