NHTSA Complaint #11592138 — 2018 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11592138
Vehicle 2018 FORD ESCAPE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I have kept this vehicle always serviced and took care of it . One day I was starting the car in the morning , the car was shaking when starting, I drove it was ok , I did have little bit of shaking in Idle . the next day, car also started to shake , after driving it for 3 minutes a check engine light came . I called Pepboys where they did recommended the replacement of the Spark plugs and the coils, after doing all job at pep-boys, next day , same shaking problem and same check engine light it was a misfire in Cylinder 3 then it show multiple Cylinder code, get it back to pep boys. They checked their job and did a leaking test for cylinder which showed a 18-20% leak , then they told me they car has issues in the Gaskets or the Pistons , and you should take it to the dealer, I called the Davidson Ford in Clay, they did test the car and said there is nothing wrong with it , Even the tech drove for 30 Miles. they cleared the Engine light and gave me the car. the second day , car started shaking again when start and the check engine light start Flashing and then the sign Engine Needs Maintenance now appeared I turned it off , towed it back to the dealer . Where they did further diagnostic and found out that there's a coolant intrusion in the Cylinders and the car needs a new engine !! car has 93K ish miles on it ... never ever had an issue with it ....

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