NHTSA Complaint #11588201 — 2017 FORD ESCAPE

On [XXX] 2024 my vehicle began to vibrate while driving, then the engine light came on. The following day I took the vehicle to the dealership, Sam Galloway Ford and was given an appointment to have the vehicle checked. The vehicle was dropped off on [XXX] and was left overnight. The following day [XXX], the service advisor Reid contacted me to let me know the diagnosis result which was coolant intrusion into the cylinder and that I need a new engine. I was told the cost to replace the engine is $9,329, this includes labor, materials, tax. Needless to say, I was astonished and informed Reid that I could not afford to do the repairs and needed to consult with family before I give permission to proceed with the work. I later found out that the Ford Escape is included in class action lawsuits due to the EcoBoost engine issues which cause the engine coolant to leak into the cylinders, this is the exact issue with my vehicle! I further learned that Ford Motor Company has been aware of this issue with their vehicles since 2010. I have only had my vehicle serviced at the Ford dealership for over 6 years, and at no time was I notified that there was a potential problem with the engine of my 2017 Ford Escape. This is negligence and I am extremely perturbed that this information was not shared. I now feel that I was putting my family at risk driving this vehicle. I feel that Ford Motor Company should take responsibility to inform customers and provide compensation accordingly. There should be a recall on these vehicles. Please investigate this matter, as I am sure there are thousands of customers who are not aware of the potential danger with the Ford EcoBoost Engine problems. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)