NHTSA Complaint #11587458 — 2011 FORD EXPLORER

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality. The power steering assist fault warning light was illuminated. The failure had occurred several times; however, the power steering was reset independently when the vehicle was turned off and restarted. The contact stated that after the last failure had occurred, the vehicle failed to regain power steering functionality and the vehicle became inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that the failure description was like an unknown recall however, the VIN was not associated with the recall. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 147,000.