NHTSA Complaint #11585580 — 2017 FORD ESCAPE

Coolant level measuring low again. Engine light on on the dash. My mechanic changed spark plug per error code P300 (random misfire) recorded in the car's memory. Plugs were noted as being dirty and advised to use additive to clean it up. Only have $35,000 total miles on the vehicle. There is a known problem that coolant is getting into the cylinders. The following is the Ford documentation. Summary This article supersedes TSB 19-2208 to update the parts list. Issue: Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may..... The service advisor at Tuttle Click Ford said they knew about it but I was NOT on their list those that were taken care of. Please help. Thank you. [XXX] , [XXX] , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)