NHTSA Complaint #11582395 — 2010 MERCURY MILAN

The contact owns a 2010 Mercury Milan Hybrid. The contact stated while his mother was driving approximately 30 MPH, the brake pedal was depressed and the pedal extended to the floorboard however, the vehicle did not immediately stop. During the failure, the ABS, traction control, and brake warning lights were illuminated. The vehicle was later towed to the local dealer who diagnosed that the HCU and ABS modules were faulty and needed to be replaced. The vehicle was not yet repaired. The contact was informed that the HCU module was no longer available from the manufacturer. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 60,539.