NHTSA Complaint #11581793 — 2016 KIA SOUL

The contact owns a 2016 Kia Soul. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who observed that the engine was knocking, and diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling) but the VIN was not included. The manufacturer was notified of the failure but did not assist. The failure mileage was 161,000.