NHTSA Complaint #11579637 — 2017 FORD ESCAPE

I am reaching out in regards to my 2017 Ford escape vin: [XXX] . I am hoping you can assist me in resolving this matter quickly. In August 2020 I bought my used Ford Escape from a local dealership (Vandevere Buick, Akron Ohio 44303), with high hopes of a reliable and smooth ride. I did receive the attached letter from Ford in July of 2022 regarding the customer satisfaction programs [XXX] and [XX] and it states “it may be possible for coolant to intrude into the cylinder bores”. I was told by Vandevere that no active recalls or work was needed on this Escape. We did not have any of the issues listed on the July 2022 letter (tailpipe smoke, or illuminated malfunction indicator lights MIL). I had oil changes and inspections done on [XXX] On [XXX] the check engine light came on. I was told that coolant was leaking into the cylinders by Spitzer Ford - Dylan Yavorsky (service advisor) 543 West Maple Street. Hartville, Ohio 44632 (330) 877-2252. Spitzer said they were aware of the problem and have the needed tools and parts to do the repair. Dylan said Ford had a warranty extension for this issue until 84,000 miles as stated in the letter from July 2022 or covered until November 30, 2022. Unfortunately, I did not have any problems with my Escape until the engine light came on and was evaluated by Spitzer at 99,000 miles. Dylan said Spitzer submitted a goodwill claim with Ford that was denied. He was very surprised it was denied. I am requesting that Ford motor company reimburses me the cost of repairing the engine in my 2017 Ford Escape for $5,991.34 that was paid on [XXX] to Spitzer Ford (see attached paid invoice). I feel it is a fair and reasonable expectation for a company with a strong reputation to stand by its products and provide support when things go wrong. I would really appreciate if you could take a look at my case and get back to me as soon as possible. If you nee INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)