NHTSA Complaint #11579330 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated intermittently. The contacted stated that the vehicle was taken to the dealer several times, but the dealer was unable to determine the cause of the failure. The contact stated while starting the vehicle, the front end and the rear end of the vehicle were shuddering. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the transmission was replaced; however, the front end of the vehicle continued to shudder while starting the vehicle. Additionally, the check engine warning light illuminated intermittently. The vehicle was taken back to the independent mechanic, where it was diagnosed that cylinder #2 was misfiring. The mechanic replaced the shock absorbers and spark plugs; however, the failure persisted. The mechanic diagnosed that there was coolant intrusion in the cylinders. The mechanic determined that the failure was related to Ford TSB Number: 22-2229. Additionally, the contact related the failure to Ford TSB Numbers: 22-2133 19B37 and 19-2172. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 116,789.