NHTSA Complaint #11579161 — 2019 KIA FORTE

I accelerated from a stop to turn onto the a road. Upon doing so, the car made loud sputtering and grinding noises. So I pulled it off the road and checked it out and that’s when I noticed that the engine was sunk towards the driver’s side. I got it towed to a local repair shop for them to take a look at it. When they called me I was told the transmission mount had snapped in half as well as the front drive axle and the water pump was broken. So then I called Kia and asked if there were any recalls on my car for any of those parts as this was not normal wear and tear. Of course there wasn’t so I asked if there’d be any way that I could get these repairs refunded because this is not normal, the car was never in an accident nor do I jump on the hood and kick the crap out of my car, they told me to take into a Kia repair center for them to take a look at it and send pictures to Kia to get them to possibly refund it. So I towed from the first repair shop to the Kia repair center for them to look into it. The guy at the Kia repair center took a look at it and communicated with Kia on his end about the parts that were broken to try and get a refund issued. The Kia repair center told me the transmission mount bolts snapped which caused the engine to fall and break the front drive axle as well as the water pump. They told me I was lucky I wasn’t going faster when it happened because the engine would’ve just fallen out, which would’ve cause myself and potentially others to get into a serious wreck. I drive on the interstate every day for work, so I can imagine how bad that would’ve been. Of course Kia didn’t want to refund the repairs because my car wasn’t under warranty and they said something would’ve had to have happened recently to cause the bolts to break. That is ridiculous because short of a collision I don’t know anything that would’ve caused the bolts to just snap. Again, I just pressed the gas and that happened. It’s not normal wear and tear. $1600 repair cost