NHTSA Complaint #11572548 — 2017 TOYOTA RAV4

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	11572548
Vehicle	2017 TOYOTA RAV4
Component	EXTERIOR LIGHTING
Date of Incident	February 10, 2024
Date Filed	February 17, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

While we were driving in the mountains, the wiring harness shorted and fried all 4 of our front bulbs, causing us to have no visibility while driving on unlit back roads in Colorado. Toyota has a known TSB for this issue but claims it's not a safety issue, and has a kit to repair the issue, charging us $500 to install the kit. When asking about this 2 different employees explained it was a design issue with the car. Why is this not a recall? How is frying all my headlights not a safety issue?

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