NHTSA Complaint #11568765 — 2017 FORD FOCUS

The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the low oil warning light illuminated on the instrument panel. After which, the vehicle lost significant motive power and was unable to accelerate above 30 MPH, prompting the contact to pull to the shoulder of the roadway to have the vehicle towed. The low-oil warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the oil pump resulting in damages to the engine, requiring the replacement of the engine long block. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and the VIN was included; however, parts were not yet available. The manufacturer was notified of the failure and a case was opened. The contact was also informed that since the failure had already occurred, a partial financial assistance to cover the cost of the repair would be provided. The failure mileage was 80,000.