NHTSA Complaint #11567909 — 2021 VOLKSWAGEN ID.4

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11567909
Vehicle 2021 VOLKSWAGEN ID.4
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

There's an active recall for the doors on this car with guidance not to bring it in due to lack of parts to fix the vehicle. On 1/11/24 I was driving this car, on a major interstate, heard clicking noises, and the door decided to open on its on while the car was in motion. I was able to pull over and shut the door. On 1/12/24, the door decided to open on it's own again and make very loud clicking noises. At both times I was going around 15 miles an hour on major roads in my local area. Now, the door will not open from the exterior and still making major clicking noises. I was finally able to get it into the shop on 1/25/24 in which they did a diagnosis and confirmed the car needs a new door handle assembly but don't have a ETA on the parts for the assembly for this model vehicle. Keep in mind that the recall notice still says they will notify "affected vins" of when the parts will be available and this recall has been in effect since May 5th, 2023. I have no faith in them performing the repair on this unit and want to very much get a buyback rolling as this is a MAJOR safety concern.

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