NHTSA Complaint #11566509 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, there was a large cloud of white smoke coming from the exhaust. The contact stated that the vehicle was also idling roughly. The contact stated that while driving during the day the smoke ceased; however, the vehicle would idle roughly while stopped for a traffic signal or while slowing for traffic. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that coolant had intruded into the engine cylinders and recommended an engine replacement. The vehicle was not repaired. The contact called the manufacturer and was informed that there was a manufacturer recall for the failure however, the vehicle was not included. The failure was related to Customer Satisfaction Program Number: 21N12 Coolant Intrusion into the Cylinders (Engine and Engine Cooling). The failure mileage was approximately 78,000.