NHTSA Complaint #11566199 — 2016 KIA SPORTAGE

I brought my 2016 Kia Sportage into Spitzer Kia because when stopped and in drive with my foot on the brake the vehicle shakes/vibrates a little. I HAVE NO WARNING LIGHTS ON. I had a tune up approximately a month earlier. Advisor James Martin at Kia said it needed a tune up because the previous tune up wasn't official Kia parts. I told James I need the old parts back so I can bring them back to the previous mechanic for reimbursement, James said okay. They did the tune up and the issue was still present. James said Kia will have a master technician service the vehicle. James called me back late on a Monday night and told me the cylinder dry and wet readings and will call me back first thing Tuesday morning with an estimate, he was on speaker phone so me and my wife heard what he said but weren't able to write anything down at that time. I called several times on Tuesday to eventually find out James was off and Kim was supposed to call me back but never did. I called Wednesday morning and spoke with James and he advised me of only the dry reading and stated that there was no record of the wet but they did go up. I advised him he told me the wet readings and he claimed he didn't. WHICH IS A LIE. He eventually said that the engine needs to be replaced. This is a recalled engine with less than 100k miles on it. I have EVERY maintenance record on this vehicle and there is no reason the engine should need to be replaced. Kia needs to step up and take care of their issues with their engines. No reason at all an engine should last less than 100k with a vehicle extremely well maintained. If you need all vehicle maintenance records please contact me and I can scan the hundreds of paperwork for you.