NHTSA Complaint #11564560 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated and jerked upon the depression of the accelerator pedal. The vehicle was taken to a dealer, and it was initially discovered there was a leak in the expansion tank as well as a defective thermostat. The contact stated that both parts were replaced. Despite the repair, the contact continued to experience failure with the check engine warning light displayed on the instrument panel and an abnormal burning odor was coming from the vehicle. After several visits to the dealer, it was discovered that coolant had leaked into one of the engine cylinders. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 100,000.