NHTSA Complaint #11562723 — 2019 CADILLAC XT5

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11562723
Vehicle	2019 CADILLAC XT5
Component	STEERING
Date of Incident	December 29, 2023
Date Filed	December 30, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

Message Displayed on 2019 Cadillac XT-5 "Steering Assist is Reduced - Drive With Care". No check engine light, and no apparent loss of steering. Noted that Temperature Gauge and Air Conditioning ceased to work. Suspiciously, a 2017 Cadillac XT-5 that I also own, the identical displayed message came on, with identical same mechanical issue, and just learned that an acquaintance with a newer Chevy Blazer just experienced the identical issue also. All vehicles are equipped with OnStar. Coincidence, OR any possibility that GM or OnStar computers have been hacked into, as OnStar has ability to control various functions of vehicles. To correct the issue (possibly only temporary) was to remove the negative battery cable for a short time, and reattach.

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