NHTSA Complaint #11562101 — 2019 FORD EDGE

The contact owns a 2019 Ford Edge. The contact stated while driving 65 MPH, the engine overheating warning light illuminated. The contact stated that the failure occurred while driving on the highway, and the contact took the next exit and exited the highway. The contact stated that while at the stop light, the vehicle jerked, and the contact became aware of an abnormal sound coming from the engine compartment. The contact drove to an Advanced Auto Parts parking lot and allowed the engine to cool off. The contact stated that after the engine had cooled down, the coolant level was checked, and was below the minimum level. However, the contact stated that there was no indication that the coolant was low and no evidence of a leak. The contact refilled the coolant reservoir. The contact started the vehicle, and there was heavy white smoke coming from the exhaust pipes. Additionally, the contact stated that there was an abnormal odor coming from the exhaust pipe. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 63,000.