NHTSA Complaint #11561040 — 2010 NISSAN ROGUE

I was driving the vehicle and stopped at a Sonic drive thru. I shifted the car into park and I began to hear a very loud creaking noise. When I shifted the car into drive, the car wouldn’t move. I called a Firestone mechanic and he concluded that it was the CV belt that is connected to the transmission. Regardless, only a transmission shop could handle this issue. I called CARMAX AUTO, and spoke with a JASON HEWITT. Mr Hewitt informed me that CarMax will have a tow truck come get the car. The following day, the car was towed by CarMax to Amaco for an official diagnostic. I was notified the following day that my vehicle had a damaged axle and appears to have been cause by a “car accident.” Mr Hewitt told me to file a claim in my insurance. I told Mr Hewitt that most likely the tow company damaged my axle. He stated he didnt know what exactly caused it but they will not be able to address the transmission issue until this axle and converter is paid for. Additionally, I’ve had the car for 14 months and 6 months into my lease agreement, the check engine light came and stayed on due the catalytic converter. The air and heat stopped working in September of 2023.