NHTSA Complaint #11557609 — 2017 NISSAN MURANO

The seat heating function on my vehicle failed due to electrical components becoming so hot that they melted the control module connector. The issue has been reviewed and confirmed by a Nissan dealership's service department. The service manager stated that he and his team would not plug the control module connector back in without my express direction because they considered it a fire hazard and a safety risk. There was no warning of this failure; the component simply stopped working but remained a fire risk. The only way I learned of the control module melting was after having the dealer's service department diagnose why the feature was no longer working. From the dealer's diagnosis (in writing): "Driver's climate control seat control module connector melted. Recommend replacing driver's climate control seat control module and driver's front seat harness. Left driver's front climate control seat control module connector unplugged to prevent further issues with system." It is unknown when the component melted. The problem was diagnosed by a Nissan dealership's service department on 29 November 2023.