NHTSA Complaint #11556321 — 2019 HONDA CR-V

The contact owns a 2019 Honda CR-V. The contact stated while driving uphill at an undisclosed speed, there was an abnormal grinding sound was coming from the vehicle. The failure persisted and the vehicle stalled with several unknown warning lights illuminated. The contact called a friend who assisted with having the vehicle towed to the residence. The contact called a local dealer and an independent mechanic who declined to service the vehicle. The contact then called Honda of Cleveland (2701 S Lee Hwy, Cleveland, TN 37311) who agreed to service the vehicle. The vehicle was then towed to the dealer and the contact was informed that a blown engine rod had caused the failure. The manufacturer agreed to cover half the cost of a new engine while the contact paid the remaining balance for a new engine. The vehicle was repaired. The failure mileage was 69,784.