NHTSA Complaint #11555052 — 2022 RIVIAN R1T

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	11555052
Vehicle	2022 RIVIAN R1T
Component	FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Date of Incident	November 13, 2023
Date Filed	November 14, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

What component or system failed or malfunctioned, and is it available for inspection upon request? MANY components of the vehicle that run on software are completely unuseable. This includes ALL sensors, safety features, ADAS, ability to adjust suspension, regen braking, HVAC, Audio, etc. How was your safety or the safety of others put at risk? I do not know what is working and what is not working. Zero sensors are working. Are the regen brakes working? I do not know. Are my turn signals working or headlights on? I have no way of telling. Not having the ability to adjust suspension, drive mode, etc. is also concerning. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, confirmed by Rivian support and confirmed that it is VERY widespread. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. Happened after a failed OTA software update.

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