NHTSA Complaint #11554577 — 2023 NISSAN KICKS

The AEB system activated without cause (phantom braking incident). While driving on a neighborhood street (25-30 mph), the car seized up, came to a near complete stop, and a red (outline) and white (background) triangle containing a bold red exclamation mark appeared on the dash display. There were no other cars around me, nor were there any other external conditions that would have activated the emergency brakes (fog, rain, shadows, etc.). We had two Nissan dealers check the car, but they are unable to recreate the condition; there were no error codes in the car's system related to the AEB activation. Our concern is the risk of a fatal accident if the AEB should be activated without cause while driving at higher speeds (in high traffic highway travel). The car stopping without warning on the highway could lead to a fatal accident. I tried to report the concern to Nissan Corporate, but they dismissed the complaint because the dealers were not able to recreate the incident during their inspection. I suspect there were no error codes in the system because the brakes did what they are intended to do. The fault appears to be inaccurate sensor data that activated the brakes; the sensors should be redesigned/calibrated/whatever to reduce invalid data input that activates the AEB. The dealer will not disable the system, claiming safety concerns. The no-cause AEB activation appears to be a greater risk than disabling the emergency brakes.