NHTSA Complaint #11553567 — 2018 FORD ESCAPE

We purchased at 2018 Ford Escape (VIN# [XXX] ), with 2.0-liter engine, it has 57K miles on it and has been well maintained. The engine indicator light came on, we took it into the Ford Dealership to diagnose the issue and were told it needed a new engine. Here’s the diagnosis provided by the Damerow Ford dealership in Beaverton, Oregon: VERIFIED CUSTOMER CONCERN. FOUND CODE IS P0301 CYLINDER 1 MISFIRE. VERIFIED NO COOLANT IN COOLANT TANK. FOUND WHITE SMOKE ON START UP AND BURNT COOLANT SMELL FROM EXHAUST. OIL AND COOLANT MIXING. REMOVED CYLINDER 1 PLUG AND FOUND COOLANT TRACES ON PLUG. PRESSURE TESTED COOLING SYSTEM AND FOUND COOLANT IN CYLINDER 1. BLOWN HEAD GASKET CAUSING CYLINDER WASH OUT. VEHICLE NEEDS AN ENGINE DUE TO WASH OUT AND BLOWN HEAD GASKET Ford Motor Company knows they have a serious coolant, engine and overheating defects. Ford has already been forced to recall more than 200,000 defective and unsafe vehicles. Ford recalled other Ford Escapes, because their 1.6-liter turbocharged engines overheated when coolant got low, causing the cylinder head to crack and spew oil. The vehicle we purchased is suffering from the same coolant leak, engine, and overheating issues which are serious safety defects that creates a risk of fire. We are requesting NHTSA take immediate action to require Ford by law to recall the vehicle and pay 100% of the cost related to replacement of the engine and all associated failed parts as a result of the coolant, engine and overheating defects. Car owners like us who unknowingly purchased a defective Ford product should not bear the burden of paying unjustified repair costs. I am requesting immediate action be taken by NHTSA to protect all consumers who were unaware they had purchased and were driving an unsafe and defective vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)