NHTSA Complaint #11553102 — 2017 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11553102
Vehicle	2017 FORD ESCAPE
Component	ENGINE
Date of Incident	October 28, 2023
Date Filed	November 1, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

The 2.0L Ecoboost leaked coolant into the #1 cylinder, ruining the engine at just over 66,000 miles in my 2017 Escape. I am paying a local Ford dealer $7,500 for a new engine installation. I know that this problem is not unusual, but I wanted you to have this formation so you can add it to your collection. Ford must be held accountable and reimburse its customers for these common incidents. I have contacted Ford Customer Service and was told that they had no help available. My case # with Ford is 45936036-N5H2J5. I did not know about the problem in the engine until the check engine light came on.

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