NHTSA Complaint #11553038 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated that the vehicle was consuming an excessive amount of coolant. There were no visible coolant leaks. The contact was constantly adding coolant to the vehicle. The check engine and power train malfunction warning lights were illuminated. The contact detected an abnormal odor of antifreeze inside the vehicle. The vehicle was taken to an independent mechanic, and the contact was informed that the coolant was going intruding into the engine. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and informed the contact there was no coverage on the vehicle. The contact was referred to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The failure mileage was approximately 66,000.