NHTSA Complaint #11551713 — 2017 FORD ESCAPE

My 2017 Ford Escape Titanium, with ~65K miles and just past the warranty period had the engine smoke at times and emit a chemical burn odor inside the vehicle. Took the vehicle to a repair shop, paid for a diagnosis and it came back that there was a known issue to Ford Motor Co. of the engine used in this model Escape where coolant did leak into the engine's cylinders. This would eventually cause the engine to stop working. The shop recommended I take it to a Ford dealer as the Ford Motor Co. report on the problem and fix was a multi-page report where every piece of the engine was replaced, in essence, Ford recommended a full engine replacement. I called the Ford Corp office and they responded there was nothing they could do to help, not even offer a discount on a new engine. I wound up paying the dealer $8500+ to put in a new engine. A month after the new engine was put in the vehicle, the Auto-shut off feature where the vehicle engine shuts down when stopped at a traffic light, for example, stopped working. The dealer said this may not be an engine problem as that feature of the vehicle had a multi-page list of requirements that had to be met in order for the feature to work. This included engine working fine, battery power above a certain level, and numerous others.