NHTSA Complaint #11549617 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated that while his daughter was driving at 50 MPH, the overheating warning light was illuminated. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was extremely low and boiling. Upon refilling the reservoir, the vehicle briefly returned to normal functionality, but the failure reoccurred. The vehicle was taken to the dealer, who determined that the vehicle required a coolant flush. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related it to Customer Satisfaction Program 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 95,000.