NHTSA Complaint #11549096 — 2019 TOYOTA AVALON

A year ago my 2019 Toyota Avalon started displaying a message that the RCD (rear camera detection) was unavailable. I tried working with the dealership that sold me the car, but they ignored me. I went to another Toyota dealership and they said it would cost approximately $2000, but could not guarantee it would fix the issue. I’ve seen online that 1000’s of Toyota owners with the same system have had similar problems, and Toyota frequently responds with, “It’s a rolling computer, and very advanced.” Some were fixed by recalibration, but many have a more serious problem. All the stories are only the people that have posted about it. It’s probably Toyota’s biggest problem. My car was under warranty when it began, but health issues and restrictions kept me from getting the attention of the general manager since I was ignored by others. I feel this is serious enough and has effected numerous people that it warrants an investigation. People are relying on a system that doesn’t work properly, and some have been hurt and many others will be negatively affected by it.