NHTSA Complaint #11547425 — 2016 VOLVO XC60

Purchased the vehicle sometime in 2021. Been dealing with oil consumption issues since then. Always maintained the vehicle per manufacturer recommendations. At first I had to top off the oil here and there and didn’t think much of it. Forward to Sept 2023 I have to add a quart every 500 miles. I began to research about the oil consumption problem and learned the following: There was a letter that was sent out to Volvo owners in Feb 2023 about a service bulletin regarding an oil consumption test and if the vehicle fails the oil consumption test then Volvo will replace piston rings or engine. They would also extend the warranty. The free oil test applies to vehicles within 8yrs or 100k. I never received the letter because I was the second owner. I called Volvo North America and they confirmed that the previous owner was listed on their end and that previous owner must’ve received the letter. If I had received the letter in Feb 2023 then I would be within that 8yr time frame and that would qualify me for repairs. I asked Volvo for grace to be included in the free oil consumption test. They said no because I was outside the time frame which was 3 months. Only 3 months! I never received the letter and I had to research on my own. I never received that letter and if I had received the letter then I would’ve taken it immediately to Volvo for the free oil test consumption. I believe this is a serious safety problem because at one point the engine will seize and could stall on the interstate due to the excessive oil consumption. Please look into this safety issue. A sudden seizure of engine leads to a sudden stall at interstate speeds which can cause a major collision and I know NHTSA is all about safety for operators of vehicles. Thank you!!