NHTSA Complaint #11547228 — 2019 HONDA PILOT

My 2019 Honda Pilot Touring (7 passenger) has a defect with the auto stop-start system that is a major (and scary!) safety concern. On a handful of occasions over the past couple of years, when stopped at a traffic light (and the auto stop-start feature engages) the engine will fair to restart. My wife has complained that this happened to her several times, and finally this week I was in the car to witness it for myself. The car went from drive to neutral ON ITS OWN, instruments began flashing, the "i" indicator came on, and we couldn't get the car back into drive. We had to turn the car all the way off and back on in order to get it back into drive. I took a picture of the dash and will upload it here. I've read online that this might be caused by a cold battery; however, this incident occurred on a warm September day in the southeastern US. Also, we've had the battery on this car replaced a couple of times (a whole other issue that puzzles me). This is scary and dangerous in the middle of a busy intersection! In fact, my wife now refuses to drive the car, so we've switched cars for the time being. We were going to give this car to our daughter in a few years when she can drive, but that's definitely not happening now....way too dangerous! I'm at a loss for what the next steps are and would really appreciate some guidance. I'm taking the car back to the dealership tomorrow for diagnostics, but in the past they've suggested they can't replicate it so it's not a problem. Ugh. Please help.