NHTSA Complaint #11546186 — 2018 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11546186
Vehicle 2018 FORD EDGE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

I have a 2018 Ford Edge SEL with a 2.0 L engine and 63,550 miles. The EcoBoost engine has coolant intrusion into the cylinders due to a design flaw in the engine where the head gasket fails. Ford has a TSB bulletin (TSB 19-2346) they sent out that requires a new engine replacement for this issue. This issue has been present in 2015-2018 Ford edge and occurs usually when the warranty expires. This relates to safety in that the engine can fail or catch fire. I took it in to a Ford dealer and they said I would need an engine replacement costing $8,100. My car has not been inspected by the manufacturer but I called them and was told that they had no program available to help me. I did contact the dealer I purchased the use car from and they said they couldn't do anything to help me. The MIL (check engine light) came on 2 weeks after I purchased the car from the dealer and when I checked under the hood I found the coolant reservoir empty. I now have payments on a car that needs an engine replacement for $8,100.

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