NHTSA Complaint #11541662 — 2018 MAZDA CX-5 AIR BAGS

Complaint Details

ODI Number	11541662
Vehicle	2018 MAZDA CX-5
Component	AIR BAGS
Date of Incident	August 24, 2023
Date Filed	August 30, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

I work for a body shop and we took this seat out in order to replace the frame underneath. While the seat was sitting on the ground, no one near it, the airbag deployed. We have it on video. We have concerns about replacing the seat/airbag if it's going to randomly deploy and potentially injure our technician or the customer. According to Mazda, there are no known recalls related to this and the customer is responsible for buying a new seat and airbag. I see online that other people have said this too, but they were driving the vehicle at the time it randomly deployed. I'm wondering if there are other complaints regarding this/a way for us to get Mazda to replace this since it seems like a part defect.

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