NHTSA Complaint #11540195 — 2018 MAZDA CX-5

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11540195
Vehicle 2018 MAZDA CX-5
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

On 7/30/23, I was driving home from church, and was driving on the freeway in the fast lane when my 2018 Mazda Cx-5, that was only 5 years old, with only over 33.2K miles on it, started to stall. Thankfully, it didn't come to a complete stop, but slowed down tremendously, and had at least 5 malfunctioning lights come on all at once. The car wouldn't go over 25 miles afterwards. I was very thankful to make it home safely, but this was very alarming, since I never had any issues with that car, and always kept it very well maintained. For a car that was only 5 years old and had only 33.2K miles on it, to experience such a drastic problem, is very confusing. It was very concerning that the car almost came to a complete stop unexpectedly without any warning ahead of time, especially while driving in the fast lane on a freeway. I also took pictures of the malfunctioning lights that came on right after the incident took place. I had the car towed into the dealer the next day, and they told me that it was unusual that my engine would do that. They said that it needed a tune up earlier than expected. I was told that the 3rd cylinder was misfiring, and also when the engine isn't working properly, everything else in the car would shut down. Now, why would a car that's been very well maintained, with only 33.2k miles on it need a tune-up? And I always kept up with the oil changes on time. I found out that there was an engine recall on these particular models, but I was told by Mazda that my VIN # did not qualify; however, what I experienced, did fit the description of the recall. I've since then, decided to trade in the car, because I was just too afraid to continue driving it after this experience. I am however, very upset that I had to give up a car that I invested a lot of money in and took very good care of, and only had 33.2k Miles on it.

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