NHTSA Complaint #11538140 — 2018 LAND ROVER DISCOVERY

July 2023 Jaguar LandRover of Sarasota serviced LandRover Discovery 2018 and checked for defect described in campaign no. 23V393 recall no. N 798. I was told my Discovery did not have the defect. One week later I was driving 40mph with my 12 year old autistic son in the back passenger seat when the door flew open. Fortunately, my son did not fall out of the car and we were not hit by oncoming traffic. The car needed to be towed and over a week later the dealership advised they have no part to repair the car, no loaner to offer me and no explanation as to why my car was checked for the defect in July apparently finding nothing, only to be put in a very dangerous position a week later. As an add on issue, my front passenger window will not roll up. This happened to the window on my driver side last year and was told the window motor needed to be replaced. Now the window on the passenger side stopped working. Is it possible water leaking into the door is eroding the electrical window motor stopping it from working. Can the passenger door lock and the window motor issue be connected? On four separate occasions trim on my Discovery have fallen off in the carwash. I was charged for parts and labor even though it did not seem normal for parts to literally fall off my car from being washed. I would like to be compensated for parts I had to purchase as well as the window being repaired at no cost. At the very least I expected a loaner vehicle, was told there were zero loaners available and have gone 8 days without transportation and secondly I would like to know how it is possible for the car to be checked for recall defect and told the car was safe and defect free.