NHTSA Complaint #11532644 — 2020 FORD F-150 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11532644
Vehicle	2020 FORD F-150
Component	ELECTRICAL SYSTEM
Date of Incident	July 7, 2023
Date Filed	July 17, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

Ford issued an update for the sync 3 system (3.4) and now the radio / camera system resets on each start up. When this happens, the back up camera feed gets hung up and freezes, causing either a collision unknowingly or difficulty on backing with a trailer. The radio loses most of the settings that are usually saved. There is a whole internet discussion about this problem and it seems that the memory does not overwrite and causes the system to reset each time. Ford has not addressed this issue with an update yet.

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