NHTSA Complaint #11531593 — 2016 FORD FUSION

The contact owns a 2016 Ford Fusion. The contact stated while leaving a drive thru and accelerating, the vehicle shut off with the “Transmission Not in Park” message displayed. The contact shifted the vehicle into park and was able to restart the vehicle and the vehicle then operated normally. On another occasion while reversing, the vehicle unintendedly shut off. The contact attempted to shift into park however, the vehicle failed to shift out reverse. The contact checked under the hood and notice that the shifter cable was detached. The contact was able to reattach the shifter cable and the vehicle shifted into park. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 22V413000 (Power Train) and was advised to contact the NHTSA Hotline. The dealer was contacted and stated that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in the recall and referred the contact the NHTSA Hotline. The failure mileage was 181,773.